FAQs & Policies

Payment

What payment methods do you accept?

Card, plus Affirm and Afterpay/Clearpay for buy-now-pay-later at checkout.

Is sales tax charged?

Yes, calculated and added at checkout based on your location.

Shipping

How is my artwork shipped?

Carefully packaged and insured, shipping within 5–7 business days of purchase. Domestic (U.S.) shipping only at this time.

What if my piece arrives damaged?

Contact me within 48 hours of delivery with photos of the damage and packaging — don't dispose of any shipping materials. I'll file the insurance claim on your behalf.

Will the colors match what I see in photos?

I do my best to photograph pieces accurately, but colors can vary slightly depending on your screen's settings.

Returns & Refunds

Can I return a piece I purchased?

All original art sales are final. Each piece is one of a kind, so returns and refunds aren't available after purchase.

Commissions

Custom Painting, Murals, and Live Painting each have their own process and pricing on their own page. These terms apply to all three.

How do commissions work?

Three ways to commission original work, each with its own process and pricing on its own page.

Are deposits refundable?

No — deposits reserve your spot in the queue (or your event date) and are non-refundable if you cancel.

When is the remaining balance due?

In full before the piece ships or is delivered/handed over.

What if I go quiet mid-commission?

If I don't hear back from you for 15 days during an active commission, I may pause or cancel the project. The deposit isn't refunded in that case.

Are timelines guaranteed?

Timelines are estimates, not guarantees — weather (for murals) and project complexity can affect them.

Extra revisions on Custom Painting?

The first two rounds are free; additional rounds are $50 each.

Who owns the copyright to a commissioned piece?

You own the physical artwork, but I retain copyright — including the right to photograph and share it in my portfolio, on social media, and in marketing. Commissioned pieces can't be resold, reproduced, or altered without my permission.